We only accept products in their original condition, and we cannot process any products that are returned without our approval. Item must be returned in 7-14 daysupon delivery date.Item(s) must be returned in its original condition with no signs of wear, tear, or odors. you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise we will refuse the return. Please state the problem of the received goods and the reason for the return. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. You must contact us within 2 days (48 hours) from the reception of your dress(es). If you return it, Please carefully follow our guide: 1). And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept. Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we cannot guarantee that the color of our products will be exactly the same with the photos you see. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress.
You can return and refund after our confirmation. If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. We refuse return the items without any quality problems 3.
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it. If you request 100% same as the picture, please don't make payment. Because each dress is hand-made, there will be at most a little difference between the product picture and the product you receive. We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. Here are the links to all the delivery companies we use so you can track your order Whenever the order dispatches, we will send you track number so you can follow the status. We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. You can check your order information at here Box, then you must provide us with a physical address by email. Once you have placed your order you will be contacted by e-mail to confirm your order. To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Please refuse to sign the package if you find the package is broken and contact with us at the first time, we will help you solve all the problem. The shipping cost is prepaid before sending, so there will be no extra shipping cost, please note for some countries, there will be customs taxes, this tax should be paid by buyers, in order to save your cost, we usually write less price on the invoice. Standard shipping is $35, shipping method UPS /USPS /TNT, shipping time 15-20 working daysĮxpedited shipping is $65, shipping method: Fedex / DHL, shipping time 7-15 working days When we receive your order, we will contact you within 24 hours to confirm your order information, and will ship within 7-20 working days.
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